These Terms govern your use of this website and the marketing services offered by FRAME ESTATES, operated by (“FRAME ESTATES,” “we,” “us”). By submitting a project, purchasing a package or subscription, or using this site, you agree to these Terms and to our Privacy Policy and Disclosures.

1. Our services

We provide done-for-you real estate listing marketing: videos, vertical social videos, graphics, captions, property descriptions, flyers, branding and optional AI-assisted virtual staging, as described on our Services and Pricing pages. Package contents, media allowances and add-ons are as listed at the time of your order. Work outside package limits requires a separate quote.

2. Who may order

You must be at least 18 and a real estate professional or authorized representative of a team or brokerage, with authority to market the property and to agree to these Terms.

3. Your media and permissions

• You represent that you own, or have all necessary permission and licenses to use and submit, every photo, video, drone footage, logo, text and other material you send us, including permission from the property owner, photographers, videographers and any identifiable people.
• You grant us a limited, non-exclusive license to use, edit, process and store your materials solely to produce and deliver your project, including processing with the editing and AI-assisted tools we use.
• We will not publish your project or name as portfolio or case-study material without your written permission.
• You are responsible for the accuracy of listing details you provide. We do not independently verify them.

4. Your compliance responsibilities

You are responsible for ensuring that the content you publish complies with applicable law and rules, including the Fair Housing Act and state equivalents, your MLS and brokerage advertising rules, state real estate advertising and licensing requirements, and platform rules. This includes required brokerage and license disclosures and clearly labeling virtually staged or digitally altered images where required. Review all deliverables before publishing.

5. AI-assisted production

We use AI-assisted tools as part of production. Photo-based camera movement is animation of still images. It is not filmed or continuous 3D walkthrough footage. Real footage you provide is edited as real footage. See Disclosures.

6. Delivery, revisions and changes

• We confirm an estimated delivery date after we receive all required materials (media, listing details and branding assets). Estimates are not guarantees, and no specific turnaround time is promised.
• Revisions are included only as stated in your package: FRAME Premium includes 1 revision per listing and FRAME Elite includes 2 revisions per listing. Additional revisions are $20 each. Work beyond package limits requires additional services or a separate quote.
• If materials are missing, unusable or unsuitable, we may request replacements or issue a quote.

7. Pricing and payment

Prices are in U.S. dollars and may exclude applicable taxes. We may change prices for future orders; the price shown when you order applies to that order. Payment is due at order unless we agree otherwise in writing. Payments are handled by a third-party payment processor and we do not store full card numbers.

8. Monthly subscriptions

• Subscriptions renew automatically each month at the listed price until canceled. There is no long-term contract.
• You may cancel before the next billing cycle; cancellation takes effect at the end of the current paid period. You can manage or cancel your subscription from the client portal.
• One listing marketing package covers one property: 1 cinematic listing video, 1 vertical social media video, 3 promotional graphics, plus listing captions and descriptions.
• Plans include only the stated number of packages per month. They do not include unlimited production, videos or revisions.

9. Pricing

All prices are in USD and may exclude taxes. The price shown at checkout is the price you pay; there are no hidden fees. Prices, package contents and additional services may be changed for future orders.

10. Refunds

[Owner to confirm: refund and cancellation policy.] Because work is custom and begins after you order, refund requests are reviewed case by case. Contact us at promptly if you are unsatisfied with a deliverable.

11. Ownership of deliverables

Once paid in full, you may use the finished deliverables to market the specified property and your own brand. We retain rights in our tools, templates, processes and pre-existing materials. Third-party elements (such as licensed music or stock components, if any) may carry their own license limits that we will identify where applicable.

12. No guarantees

We do not guarantee sales, leads, views, engagement, listing conversions or any marketing result. Results depend on factors outside our control.

13. Disclaimers and limitation of liability

Services and this site are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. To that extent, we are not liable for indirect, incidental, special, consequential or lost-profit damages, and our total liability for any claim is limited to the amount you paid for the project giving rise to the claim. Some jurisdictions do not allow certain limitations, so these may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims arising from materials you submit, your listing information, your breach of these Terms, or your publication of content in violation of law or third-party rights.

15. Governing law and changes

These Terms are governed by the laws of , without regard to conflict-of-law rules. We may update these Terms; the updated version applies from its posting date to new orders.

16. Contact

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This policy explains how (“FRAME ESTATES”) collects, uses and shares information through this website and our services.

Information we collect

• Information you provide: name, email, optional phone number, agent/team/brokerage name, property address, package selection, project details, and any photos, footage, logos or other files you submit.
• Payment information: handled by our third-party payment processor. We do not store full card numbers.
• Technical data: like most websites, our hosting provider may log IP address, browser and device information for security and operation. This site does not currently use analytics or advertising trackers. If we add them, we will update this policy and provide required notices and choices.

How we use information

• To respond to inquiries, quote, produce and deliver your marketing materials, and provide support.
• To process payments and manage subscriptions.
• To protect the site, prevent fraud and comply with law.
• To send service-related messages. We will only send promotional email as permitted by law, with an unsubscribe option.

Sharing

We do not sell your personal information. We share it only with service providers that help us operate (for example hosting, form handling, file storage, payment processing, and production and AI-assisted editing tools such as Pedra, a third-party real estate media platform we use to produce videos and images), who may process it on our behalf; with professionals advising us; to comply with legal obligations; or in a business transfer. Your property media and personal data may be processed by these tools solely to produce your project.

Retention

We keep information as long as needed to deliver services, keep business and tax records and meet legal obligations, then delete or de-identify it. Contact us to request earlier deletion of your media.

Your rights

Depending on where you live (for example California and other U.S. states with privacy laws), you may have the right to know, access, correct, delete or obtain a copy of your personal information, and to opt out of sale or targeted advertising (we do neither). Email to make a request. We will not discriminate against you for exercising your rights.

Security

We use reasonable safeguards, but no online transmission or storage is completely secure.

Children

Our services are for business users 18 and older. We do not knowingly collect information from children under 13.

Third-party people in your media

If your media shows identifiable people, you are responsible for having permission to share it with us.

Changes and contact

We may update this policy and will post the new date above. Questions: ·

AI-assisted production

We use AI-assisted tools, guided by our team, to produce videos, graphics, copy and optional virtual staging. Output is reviewed by our team before delivery, but you should review everything before publishing.

Production tools

We use Pedra, a third-party real estate media platform, to help produce videos and images. Media you submit may be uploaded to and processed by Pedra solely to create your project, under Pedra’s own terms and privacy practices. FRAME ESTATES is an independent customer of Pedra and is not owned by, or an agent of, Pedra.

Real footage vs. photo animation

Videos built from your still photos use AI-assisted camera movement and animation. These are not genuine filmed footage or a continuous 3D walkthrough, and should not be presented that way. Videos edited from footage you supply are edited real footage.

Virtual staging

Virtually staged images are digitally altered. Many MLSs and state rules require disclosing this. You are responsible for labeling staged images and for not misrepresenting a property’s condition or features.

Sample work

Portfolio items on this site are demonstration samples created to show our style. They are not completed client projects. We do not display testimonials, reviews or client results.

No guarantees

We do not guarantee sales, leads, views, engagement or listing conversions.

Pricing and offers

Prices are in USD and may exclude taxes. FRAME Starter is a one-time purchase for one listing. FRAME Professional, Premium and Elite are monthly subscriptions with fixed monthly allowances; videos and revisions are not unlimited. Work beyond package limits requires additional services (see Pricing) or a separate quote. See Terms for details.

Subscriptions

Monthly plans renew automatically until canceled before the next billing cycle. No long-term contract.

Turnaround

We confirm an estimated delivery date after we receive all required materials. No specific turnaround time is guaranteed.

Independence

FRAME ESTATES is an independent marketing service. We are not a real estate brokerage, and we are not affiliated with any MLS, brokerage or real estate association. Nothing here is legal, financial or real estate advice.

Your responsibilities

You must have permission to submit all media, and you are responsible for compliance of the content you publish (see Terms).